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Terms and Conditions
Terms and Conditions boring? Maybe. Important? Yes. Here we go...
Attention!
All information on this website, including Terms and Conditions are copy righted. You are NOT allowed to copy any of our content including, but not limited to our company name, our logo, text, graphics, photos, audio and video clips etc. and place it on your website or use it in any other shape or form such as electronically, printed matter or any other type of duplication technology, neither online nor offline. We will NOT give you written permission ever to do so. You will need to sit together with your own lawyer and word your very own Terms and Conditions and create your own website content and design.
About Terms and Conditions
Our Terms and Conditions apply to all sales and purchases made through our websites, regardless if the order was received via the internet, fax, mail or over the phone. By placing an order with Manuka Honey USA, you automatically agree to our Terms and Conditions and you acknowledge that you have read and understand our terms. You agree to be bound by these Terms and Conditions and to comply with all applicable laws and regulations. If one item or part of an item of Terms and Conditions becomes unenforceable, the remainder of the Terms and Conditions still has full validity.
Privacy Policy
MANUKA HONEY USA does NOT and NEVER WILL share, sell, rent, lease or trade your personal information with ANY third party - ever.
All information, such as your name, address, phone, e-mail, credit card information etc. that you submit to us in confidence and trust during the process of Placing an Order or signing up for our Free Monthly Newsletter, will not be shared with anybody else - ever, in order to protect your Right to Privacy! This information is only collected in order to process and correctly deliver the products that you have purchased from us.
Every time you place a new order with MANUKA HONEY USA, we will ask for your complete name, address, phone number and credit card information again, because we do NOT store your information in any type of computer, in order to protect your privacy from computer hackers. Your information is safe with MANUKA HONEY USA, Not even our tax consultants get to see your sales drafts.
We do NOT sell or pass on your information to any third party at all. (We do get asked a lot by other Companies that sell similar products, if we would like to trade our Customer List - the Answer is NO!).
You may go ahead and order in Confidence from MANUKA HONEY USA, anytime 24/7 day or night, world-wide, knowing that ALL information is safe with us. Your information is simply utilized to full-fill your order. Your information is not logged into any type of computer, except your e-mail address. Manuka Honey USA may send you their FREE monthly newsletter, specials, discounts, seasonal specials, new product information and other breaking news in the honey world. At the bottom of each newsletter you are given the opportunity to also subscribe your family and friends or to un-subscribe at any time.
MANUKA HONEY USA highly values it's Customers and their Right to 100% Privacy!
Links to other Sites:
Manuka Honey USA may provide links to an external website. When you click on such a link, you will leave www.manukahoneyusa.com. The Privacy Policy of the external website will then be in effect, and no longer the privacy policy of Manuka Honey USA. Manuka Honey USA does not control or make any endorsements of any kind regarding external websites and their policies.
Security and Confidentiality 24 / 7 - Shopping at our site is safe!
At Manuka Honey USA we want to make your shopping experience is safe, convenient and fun. Therefore, our site features the latest in Security Technology in order to ensure a Safe & Secure Transaction during your shopping experience. All information you supply to us during the course of an order is kept Secure and Confidential at all times. Your confidential information is automatically encrypted in transit from your computer to ours. We use Secure Socket Layers (SSL) Technology to encrypt all information you provide before sending it to our secure servers. SSL is the industry standard and the best software available for secure ecommerce transactions. The VeriSign Secure Site Seal assures you that this web site has been authenticated by VeriSign and that confidential transactions with our site are secured by SSL encryption.
There are several visual Security Icons and Features located at our Secure Online Shopping Cart you can easily identify. For example, when you are finished placing an order and you click on ? Check Out? , you will notice that ? http:? has just changed to ? https:? . All the information you give us during the course of placing your order such as your name, address, phone, e-mail and credit card information is now guarded with utmost security, confidentiality and discretion. Not even our Tax Consultant gets to see your credit card receipt!
What happens when I supply my Credit Card information?
As soon as you submit all your personal information, including your credit card number and expiration date, the Secure Socket Layers will cut all that information into thousands of pieces, so it can not be accessed during the ½ second that the information is forwarded to us for processing. Once the information reaches our Secure Computer, the information is reassembled. You will also see a ? closed lock? symbol right under the area where your credit card number and expiration date is collected for further Security Comfort. The confirmation e-mail that we receive, alerting us that we have received a new order, does NOT display your credit card information. In order for us to process your order, we access our Secure Shopping Cart Provider via our ID# and password in order to print out your order and process it via our offline Merchant Services Device. We have been a Member of our Secure Shopping Cart Company since 1997.
All orders are processed offline with our Merchant Services Device, after we have weighed your package and have determined the exact amount for shipping to your zip code location. Each order is processed individually with the utmost care to detail. The shipping amount is determined by the exact weight and destination of your package ? this way you are never over charged for shipping.
PS: Your orders are just as safe when placed online, offline or over the phone with our knowledgeable, security oriented and friendly staff.
Attempting Fraud? Think Twice!
If we find out that some or all of the information you supply to us when placing an order, such as your name, address, phone number, credit card number or any other part of the information supplied is not only incorrect, but has been collected through illegal fraudulent means such as computer hacking, trashcan picking or any other means, we will prosecute you to the maximum extent allowed by local, state, national and international law, in order to prevent you from repeating your online crime of using other people? s credit card numbers to purchase our products. By the way, your computers IP address is being logged, so we will find the source from where the order was placed, contact local authorities in your area, who will be more than happy to stop your illegal transactions. During the past 11 years, we have successfully prosecuted 7 cases, and brought justice to those who? s identity has either been stolen and hacked into by national and international online criminals. Reminder: all information provided to us at the time an order is placed, must be true and accurate. Providing False Information is considered fraud and is subject to the Business Consumer Act of 1993. Manuka Honey USA reserves the right to refuse service or cancel orders to anyone for any reason whatsoever and can not be held responsible for any fraudulent information provided.
Copy Right / Proprietary Information:
Do we really have to say this?
Intellectual Copy Right? s Notice:
Our business name and all our websites are registered and copy righted. We do NOT allow anyone to use, miss represent, copy or make use of our company? s information in any shape or form online or offline, pertaining to, but not limited to our business name, domain names, text, graphics, photos, logos, links, audio clips, video clips etc. We are not giving written permission to anyone asking us to use above listed information in any shape or form. It is OURS. If you intend on selling similar products, you will need to CREATE your own text, hire your OWN website designer and create UNIQUE content ? this will keep you out of trouble. If we see or hear of anyone trying to ? immitate? , use, miss use, or miss represent Manuka Honey USA in any shape or form, we will prosecute that person or company. If you are still willing to risk getting caught, stealing our material, you will be reported to all the appropriate online and offline authorities. We will also report you to all the search engines that we find your website at and ask them to REMOVE you, due to fraudulent activities. In addition you will also be reported to the U.S. Copy Right Office. So in order to avoid all the above hassle and risk loosing your website forever with all the top listing search engines, do yourself a favor and be FAIR. Create and design your own websites and respect other websites that were there long ? before you? . Again, we do NOT appreciate ? wanna bees? and ? copy? cats? , and you wouldn? t either if it were your material stolen from your website! Right?
Trademarks
The trademarks belong to the respective owners of the trademark.
Our business name and website domain are registered and copyrighted. We do NOT allow using our business name in any way. Even if you ask us, we will NOT give you permission to use our business name in any way, neither on your website nor in any way for marketing purposes such as search engine ranking, e-mail marketing. We do not allow you to use our business name, neither in any electronical nor paper form of any kind whatsoever. If we find that you are miss-using our business name, logo, our product photos or symbols in any form, we will report the abuse to the appropriate authorities on and offline.
Law and Jurisdiction
Any conflict arising out of the use of our websites or products are governed by the laws of the State of Florida where Manuka Honey USA is located.
Subscribe / Unsubscribe
When you place an order with us, we may offer you a free monthly newsletter as well as follow-up e-mail messages (auto-responder messages). At anytime, if you wish to no longer receive our informative and educational newsletter, you may un-subscribe at any time. At the bottom of each newsletter you will find the link to un-subscribe. If the newsletter is not for you, but you know that a family member or co-worker needs this information because of the natural health benefits of our products, you may, with their consent, subscribe them to our newsletter. Please note, we NEVER, rent, sell, lease or share your e-mail with any third party ? ever. We have kept this promise from day one, when we opened the doors to our business back in 1994. Please note, autoresponder messages can not be stopped, but will stop naturally at the end of the sequence.
Children? s Privacy
We do not knowingly collect or maintain personal information from children under the age of 13. We do however encourage parents to be on the alert. You need to know which sites your child is visiting. Tell your child, to NEVER give out their name online to anyone, neither their address, phone number, nor the school they attend or any other personal information. Be aware of the chat rooms your child may be visiting and the conversations / dating that may be going on at a very early age! For more tips and information on protecting your child online, please visit the FTC site at: www.ftc.gov/bcp/conline/edcams/kidzprivacy.index.html
Ordering
You may place your order anytime 24/7 online at: www.manukahoneyusa.com/SecureShopping.htm. If you have any questions, please e-mail us at: manuka@manukahoneyusa.com. You may also place your order over the Phone at: 1-800 395 2196 during Regular Business hours MONDAY - THURSDAY 9-4, Eastern Time, Orlando, Florida. We prefer to receive your order online for one simple reason, we will NOT miss-spell your name and address. Ordering online will avoid shipping delays, due to incorrect addresses or numbers. Also, when you place your order online, you will receive an ORDER ID Number and UPS Tracking Number from UPS, after your package has been processed, picked up and scanned by UPS.
Customer Responsibility:
Please Note:
It is the customer's sole responsibility to submit his/her 100% Corrrect Physical Address, including, but not limited to, Apartment, Suite, Floor, Space Numbers! Manuka Honey USA can NOT be held liable for any loss, damage, returned shipments and costs arising from such ommissions, caused by customer's neglect.
Manuka Honey USA, upon return, address correction or intercept of such a package, must charge customer for any and all costs incurred, including, but not limited to shipping package to customer, return shipment, address correction, UPS intercept, and potentially a 30% Restocking Fee, before making any partial refund to customer. In order to avoid all extra expenses, please submit your Full and Correct Physical Address, as UPS does NOT ship to a P.O. Box. Thank you for your cooperation.
Pricing
Manuka Honey USA has established long term relationships with it? s customers, some customers date all the way back to 1994, the year we opened our business. We aim at keeping our prices as fair and stable as possible in order to continue to give our customers the best service online. However prices, terms and conditions can change at any time, due to supply, weather conditions, seasons and world-wide demand. The latest reason for a price increase on some of our products is due to the steadily rising value of the New Zealand Dollar and the consistent weakening of the US Dollar. We at Manuka Honey USA, have been paying for the difference in currency for a very long time in order to keep our prices stable, but now is the time to raise some of the prices. Important Notice! The only Manuka Honey USA Prices that are official and binding, are the prices listed at our websites. The Pricelist included in your package is placed there as a service to you, as not all customers are computer savy. Keep in mind that printed matter gets out dated. Another important note is that our websites are an integral part of our printed Order Form. Everybody today has FREE access to the internet through their local libraries (thanks to Bill Gates generosity, supplying schools and libraries with FREE computers in many parts of the US). Schools, Neighbors, Families and Friends can also help you research products online. When you purchase any product from us, we assume that you have read, understand and agree with our Terms and Conditions.
Manuka Honey USA has the right to reject any orders which include incorrect prices due to factors not in our control such as incorrect data entry errors, code errors, incorrect pricing provided by manufacturer, translation errors, hacking. Prices are NOT negotiable and do not include shipping and shipping materials which will be calculated at the time your order is processed. And remember, we do not ship for a profit, we ship as a Service to you&
Domestic Payment Methods (DOMESTIC = including the United States and Canada)
We accept VISA, MASTER, DINERS, DISCOVER and AMRICAN EXPRESS, Money Orders, Bank Certified Checks. We no not accept Personal or Business Checks ? no exceptions.
International Payment Methods (INTERNATIONAL=All other countries excluding the United States and Canada)
Due to the high amount of international Credit Card FRAUD (people using stolen credit cards, or credit card numbers found in trash cans located behind even ? reputable? but ? carefree? businesses such as hotels and restaurants, international computer hacking), we no longer accept credit card payments on international orders. (The United States and Canada are excluded from this rule). If you wish to place an order with MANUKA HONEY USA from a country outside the USA and Canada, you will need to e-mail us your order to manuka@manukahoneyusa.com. We will add up the total amount for products, shipping and insurance and will e-mail you this information. Once you have the total amount, you need to send us a Bank Certified Check or any other legal Certified Check for the total amount in US Dollars. As soon as your Certified Check has been deposited (allow 10 business days after receipt of check), we will ship your order. Send Certified Bank check to the current MANUKA HONEY USA address located below.
Payment
We accept visa, master, diners, discover, American express as well as postal or bank money orders. We do not accept private or business checks. Your credit card will be processed offline, at the time your order is processed and all products are available. Please make postal or bank money orders payable to Manuka Honey USA and send money order to:
Manuka Honey USA
P. O. Box 1407
Windermere, FL 34786
We will process your order, as soon as we receive your money order.
Shipping
We have been serving our customers since 1994, using UPS as our shipper. We have found that UPS is a very reliable and dependable carrier and has served our customer? s needs well. Please Note, we recommend and assume that anyone ordering products to be shipped to a foreign country (outside the USA), has checked with their local customs officials to verify that the ordered products may be imported into their country complying with local rules and regulations. Any Buyer placing an order outside the US and Canada, solely accepts the full risk of having a part of his shipment or the entire package confiscated by customs for any reason whatever ? even to the extent of not receiving his / her package at all due to confiscation by local customs officials. By purchasing products from Manuka Honey USA, the Buyer automatically agrees NOT to hold Manuka Honey USA liable for packages confiscated by customs. The Buyer is solely responsible to paying possible import duties and taxes to customs in his / her country.
All our products are professionally packaged for safe national and international delivery. We normally ship our orders out within 1-3 business days. In the rare event that one or more items should arrive broken or damaged while in transit or if a package is lost (extremely rare& ), we will gladly replace the damaged product(s) after UPS has inspected your package, or after a UPS tracer was unsuccessful and claim forms have been submitted to us for processing. Please note, once your package has left our premises, you can not cancel the order.
Domestic Shipping Method
We ship all orders via UPS Ground, unless you specify at the time you place the order, that you wish to receive your order via UPS Next Day Air, Second Day Air, Third Day Air. Very important, when placing an order, we need your PHYSICAL ADDRESS! UPS does NOT ship to a P.O. Box address. If you wish to have your order shipped to a P.O. Box, we will do so. But keep in mind that the Service at U.S. Mail is not good at all. If a package gets damaged, lost or stolen, they will put a tracer on the package, that can take anywhere from 30 days to 3 months. If the package is not found by U.S. Mail in all their Distribution Centers, it takes another 4-6 weeks just to get some money back. We can not work with such a poor ? service? and therefore we are happy UPS Shippers, serving our clientele with a reliable and dependable service such as UPS. If you ask us to ship your package with U.S. Mail, despite above mentioned poor U.S. Mail service, you will need a lot of patients, when it comes to have a lost or damaged part of your shipment replaced.
Orders shipped to Canada:
Due to loss and custom hold up of packages shipped via insured US Airmail, we no longer choose U.S. Airmail as our international carrier. Your package will be shipped via UPS 1st, 2nd or 3rd Day Air. UPS Ground is not always available for international orders, as UPS has to fly to countries outside the US. We realize that UPS charges higher amounts for shipping in order to deliver your package in a reliable and dependable way. Your shipment will be insured, trackable, and if lost or damaged, will be reshipped to you at minimal expense to you. Customs in your country may charge you a fee for importing goods. We have had our share of bad experiences shipping orders to international locations with U.S. Airmail, and we are no longer willing to take the losses amounting in hundreds, sometimes thousands of dollars! Thank you for your understanding and cooperation.
Delivery Method
UPS is allowed to leave packages at your front door without a signature when you are not at home, when UPS considers your neighborhood to be ? safe? . If you live in a ? safe? neighborhood or not is entirely up to UPS and it? s drivers to determine.
UPS attempts 3 Deliveries before returning your package to us...
If a UPS driver decides NOT to leave a package at your front door or in front of an apartment, due to security or safety reasons (in un-safe neighborhoods a package could get stolen, or if the owner has a known vicious dog or for any other safety / security reason UPS decides not to deliver, they WILL stick a Note on your door, informing you that they attempted to deliver your package today, (but you, or any other member of your household was not present at the time of delivery). UPS will then attempt to deliver the package the next business day (weekends and holidays not included). If you or any of your family members are again not available to accept and sign for the package, UPS will leave a second sticker Note on your door and UPS will return the next day to try to deliver your package. If the 3rd delivery attempt also fails, UPS is required to return the package to the sender (Manuka Honey USA). When we receive a package from UPS after 3 attempted deliveries, we call you and ask you either for a different address, work address, or any other address of a friend, relative or neighbor where we can deliver your package to, where someone will be available to accept the package. Of course UPS does not re-ship for free, so we in turn will charge you again for shipping. So, do yourself a favor and avoid above returns, hassles and double payment of shipment costs. When you place your order, please supply us an address where you or someone you trust will be there to accept your package. Most people who work all day, simply have their package shipped to their place of work and the receptionist can accept and sign the package for you. If you live in an apartment complex, usually the office will sign for you, so please check with the office first before calling us. Thank You.
When will I receive my Order?
When placing your order, you have the choice to select how FAST you would like to receive your package. UPS Ground is our standard procedure of shipping orders. With UPS ground you can receive an order as fast as the very next day, if you live within the same state of the Manuka Honey USA warehouse. Regular UPS shipping times are anywhere from 3-7 business days, not counting weekends and holidays. So from the date you place your order, you will receive it within just 2 short weeks. We ask that you do NOT contact us via e-mail or phone within 2 weeks of the order date, asking about the ? delivery status? , as these types of inquiries will hold up our personnel who is busy taking orders, packing, shipping and answering product questions online.
Here is the Time Table that you will receive your package if you requested UPS 1st Day, 2nd Day or 3rd Day Air:
UPS Next Day Air: you will receive your order the very next Business Day (not counting weekends and US Holidays).
UPS Second Day: When you place an order on Monday morning, you will receive it on the second shipping day, which is Wednesday (the day of departure does NOT count). When placing the order on a Friday, the package will arrive on Tuesday etc.
UPS Third Day Air: Same as 2nd day, but one day later.
UPS Ground: 3-7 days.
Ownership
As soon as your package has been delivered, you have acquired ownership. Manuka Honey USA can no longer be held liable for damage caused to products after delivery.
Inspecting your Shipment
We ask that you inspect your shipment immediately upon receipt, as we do not accept any returns due to damage caused by shipping after 3 days of trackable arrival time.
Exchange / Refund Policy
We will exchange or refund any damaged item within 7 days of receipt upon production of a valid receipt. Unfortunately we are unable to offer refunds or exchanges on any products that have been opened, used, or where the original packaging has been changed or altered in any way such as adding a hand written note onto a label such as ? take 3x per day? etc.
Please carefully select your products at the time of purchase. We do not exchange products because of ? change of mind? , ? don? t? like taste? or any other petty reasons. We will replace items that were damaged during shipment. If you try any one of our products and find that you are truly allergic to a specific product, you may exchange un-opened items of that same product that are in resellable condition that you think you had an allergic reaction to, and exchange it for another product within 30 days of purchase. You are responsible for the shipping charges to return the un-opened items to us for an exchange or refund. Absolutely no exchange or refund after 30 days of purchase for any reason whatsoever.
If customer qualifies for a genuine refund, we will exchange damaged product at no cost to you after UPS inspection, tracer and claim forms have been processed. Please be patient, it takes 8-10 days for UPS inspection and claim form submission. We ask that you do NOT call us on the phone every 2 days, asking for the ? Status of your Claim? . If you paid with a credit card, we will pay your refund to that same credit card. If you paid the original order with a money order, we will send you a refund by our check within 3 weeks that you filed the damage with us.
Complaints ? General Comment
Complaints are handled by the manager at Manuka Honey USA and not our order or shipping personnel. When presenting your complaint, please present it in a factual, non-emotional, professional manor. Treat people as you would like to be treated yourself&
How to address your Complaint to us:
Following is the Order in which we accept complaints. Do NOT call us at our Toll-Free Number ? that number is reserved for Orders only. Our local number is: (407) 271 8484. Thank you for your cooperation.
- You must send us an e-mail to manuka@manukahoneyusa.com with your complaint using netiquette (netiquette meaning good online manors? ). Describe your complaint in a few short sentences. Very important, attach the e-mail confirmation of your original order, so we can pull up your order and start working on the complaint.
- Give us at least 24-72 hours to respond to your complaint during regular business hours (MONDAY-THURSDAY 9-5, Eastern Standard Time, not counting weekends and holidays).
- If you do not hear back from us within 72 hours, call us at (407) 271 8484. There is a slim chance that your e-mail could have landed in our ? trash bin? due to security features protecting our computers. We do read our ? trash bin? , but sometimes an e-mail can be over-looked.
- If a complaint cannot be resolved within the first 72 hours of receipt, we will keep you informed as to our progress in resolving it.
Product Availability
All Products are subject to availability and change without prior notice. Product appearance can change such as the packaging, labeling, sometimes the content amount can change too, depending on the manufacturer? s decision. If products are out of stock or partially out of stock, we will ship the products to you that we have in stock. We will call you when the remaining order items are available, and ship them to you right away.
Cancellation of Orders
We ship your orders within 24-48 hours. Most orders are shipped the very same day. Some orders that we receive in the early afternoon hours are still shipped out the very same day, sometimes up to just 30 minutes before UPS pick-up. So, if you wish to cancel an order you have just placed with us, you will need to call us IMMEDIATELY to cancel your order. We can not accept any cancellations AFTER your order has LEFT our premises. Orders can NOT be stopped by UPS or U.S. Mail, once they are on the way to your doorsteps. So please, do yourself a favor and place your order carefully.
Changes to 'Terms and Conditons'
Manuka Honey USA has the right to change 'Terms and Conditions' at any time. Changes will most likely have to do with Security Features and battling Fraud. As people around the world are very creative and new technologies are found to bypass, intrude and crack security codes, Manuka Honey USA is committed to staying informed and to include any new security features that become available on the market and implement those features immediately. Our computers well are protected against viruses and are kept up-to-date ? but not one computer in this world enjoys 100% security.
Changes in Corporate Structure
If Manuka Honey USA is sold, transferred, restructured or transferred to another entity, the personal information you have provided at this site, may be transferred as part of that transaction. Manuka Honey USA will take steps to assure that any personal information is used in a manner consistent with Manuka Honey USA? s policy regarding 'Terms and Conditions' under which the information was collected.
Effect of all Terms and Conditions
These 'Terms and Conditions' have been in effect since 1994, the day we opened our business and remain in effect to this day. If one part of the 'Terms and Conditions' becomes unenforceable, the remaining of 'Terms and Conditions' still holds full validity.
Common Sense
Since you are reading about 'Common Sense' now, we do assume that you have read our entire 'Terms and Conditions' Policy, congratulations. The above information all boils down to common sense. Put yourself for a moment into the shoes of a company owner and imagine how YOU would run your business. What rules and regulations would you set up do to business with your customers? It is really simple, you want to attract customers to your website, give them good information they need to make an informed decision to try your product and hopefully return to you for the rest of their lives.
Contact Us
MANUKA HONEY USA
P. O. Box 1407
Windermere, FL 34786
USA
Toll-Free Order Hotline: 1-800 395 2196
E-Mail: manuka@manukahoneyusa.com
www.manukahoneyusa.com
Come as a Customer - Leave as a Friend
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